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Anker SOLIX F3800 & Home Power Panel Owner Manual
Overview
Product Overview
LED Indicators
System Overview
Installation Overview
How to Install Anker SOLIX Home Power Panel
How to Use Anker App to Set up Anker SOLIX Home Power Panel
What's in the Box
What You Need
Pre-Installation
Installation Scenarios
1. Turn off the breakers.
Remove the wiring compartment cover of the Home Main Panel. Turn off the main circuit breaker and solar breaker.
2. If your Home Main Panel is indoors.
If the Home Main Panel is indoors, please refer to the distance requirements in the picture. The 12-Circuit Backup Load Center should be at least 5 in / 127 mm above Anker SOLIX Home Power Panel.
3. If your Home Main Panel is outdoors.
If the Home Main Panel is outdoors, we recommend the distance between the Home Main Panel and Anker SOLIX Home Power Panel is no more than 16 ft / 5 m. To facilitate the transfer of backup loads to 12-Circuit Backup Load Center, we suggest the 12-Circuit Backup Load Center be installed next to the Home Main Panel.
Note: The subpanel (12-circuit backup load center) included in Anker SOLIX Home Power Panel package can only be installed indoors.
Note: The following instructions will assume you have an indoorHome Main Panel.
Installation
Install Anker SOLIX Home Power Panel
1. Reserve at least 5 in / 127 mm of space next to the Home Main Panel and mark the position of Anker SOLIX Home Power Panel on the wall.
2. Use a screwdriver to open the wiring hole of the Home Power Panel.
3. Install the wall brackets on the wall using 4 screws with the positioning card provided. (The vertical distance between the two screw holes is 9.86 in / 250.5 mm, and the horizontal distance between the two screw holes is 7.09 in / 180 mm.) Tighten all the screws with 5N·m torque.
4. Install the backplate brackets on the back of Anker SOLIX Home Power Panel. Tighten all the screws with 1.6N·m torque.
5. Secure the backplate brackets on Anker SOLIX Home Power Panel with the wall brackets.
6. Lock the backplate brackets from the side. You need to install 4 screws with 1.6N·m torque.
Install the 12-Circuit Backup Load Center (Optional)
Open the 12-Circuit Backup Load Center, align the casing's screws with the holes, and secure them to the wall with 5N*m torque.
Electrical Connections
Wiring to Home Main Panel
1. Remove the cover.
① Remove your home's main panel cover.
② Remove the panel from the wiring area beneath Anker SOLIX Home Power Panel.
2. Install the 100A circuit breaker.
Take out the 100A circuit breaker from the package and connect it to L1 and L2 on the Home Main Panel.
① Align "FIN" on the breaker with "SLOT" on your home's main panel.
② Tilt the breaker back~45° and insert "FOOT" into the back pan.
③ While pulling the breaker towards the back pan slot, rotate down to lock into place.
3. Install cables.
① Use a screwdriver to unscrew the grid wiring connectors with 5N·m torque.
② Connect 4 cables to the grid wiring connectors with 5N·m torque. From left to right, they are: L1 / L2 / N / GND.
③ Run the 4 cables through the left hole of Anker SOLIX Home Power Panel and thread them through the bottom hole of your home's main panel.
④ Loosen the wire screws and insert 2 live wires into the 100A circuit breaker.
⑤ Loosen the wire screws, insert 1 neutral wire and 1 ground wire into the unused openings on the neutral bar and ground bar respectively. Then tighten the screws.
4. Connect the current transformers.
① Open the 200A current transformers and snap them to L1 and L2 respectively. Orient the current transformers with the arrow pointing towards the power source.
② Insert the current transformers into the CT port of Anker SOLIX Home Power Panel. The cables of two 200A current transformers are connected to the connectors labeled L1 and L2, and the cable of the 100A current transformer is connected to the connector labeled Solar.
③ Complete the wiring between Anker SOLIX Home Power Panel and your home's main panel.
Wiring to 12-Circuit Backup Load Center (Optional)
1. Remove the green screw.
For circuit safety, remove the green screw to disconnect the neutral and ground bars.
2. Install the ground bar kit.
First, find the pre-drilled screw holes inside the 12-Circuit Backup Load Center, align the screw holes on the ground bar kit with them, and finally use screws to install the ground bar kit inside the 12-Circuit Backup Load Center.
3. Install cables.
① Use a screwdriver to unscrew the backup wiring connectors with 5N·m torque.
② Connect 4 cables to the backup wiring connectors with 5N·m torque. From left to right, they are: L1 / L2 / N / GND.
③ Run the 4 cables through the right hole of Anker SOLIX Home Power Panel and thread them into bottom hole of the 12-Circuit Backup Load Center.
④ Connect two live wires to the backup load center's L1 and L2 connectors.
⑤ Loosen the wire screws and insert a neutral wire into the neutral bar and a ground wire into the ground bar.
4.Install the branch breaker.
① Move the branch or circuit breakers that require emergency backup load from the main panel to the 12-Circuit Backup Load Center as needed.
② Complete internal wiring of the 12-Circuit Backup Load Center.
Checking Connection
Before installing the front cover, check the following connection items.
Completing Installation
Reinstall the Panels
Connect to Anker SOLIX F3800 Portable Power Station
1. Connect Anker SOLIX F3800 Power Station to the bottom ports of Anker SOLIX Home Power Panel with the F3800 to Home Power Panel Cable.
Note: Anker SOLIX Home Power Panel can be connected with 1 or 2 power stations.
2. Turn on either Breaker 1 or Breaker 2 on the side of Home Power Panel, depending on the connection of Anker SOLIX F3800. For two Anker SOLIX F3800 units, activate the breakers on both sides.
Turning On Anker SOLIX Home Power Panel
1. Check that the connection of the entire system has been completed.
2. Turn on the circuit breaker of the main panel and connect to utility power. Make sure the circuit breaker of the 12-Circuit Backup Load Center is also turned on.
3. To ensure clear communication signals, please extend the antenna of Anker SOLIX Home Power Panel.
4. Press the On/Off button for 2 seconds to turn on Anker SOLIX Home Power Panel.
App Set-Up Guide
Initialize Anker SOLIX Home Power Panel with the Anker App
You can remotely control your Anker SOLIX F3800 Portable Power Station and Anker SOLIX Home Power Panel using the Anker app.
Please download the app by scanning this QR code or search Anker via the App Store or Google Play.
System Creation and Initialization
![](https://cdn.shopify.com/s/files/1/0493/9834/9974/files/71.png?v=1710813016)
② Add Anker SOLIX Home Power Panel in the "Devices" page. Follow the instructions to complete network setup.
* You may need to update the firmware for both Anker SOLIX Home Power Panel and Anker SOLIX F3800 Portable Power Station during this procedure.
③ Once the network has been set up and the firmware has been updated, follow app instructions to complete the system test.
*If an error occurs during the system test, check the error message and follow the instructions to troubleshoot. Then, retry the system test again. Ask your electrician to assist if needed.
④ After the system test, follow the instructions to set up your electricity settings. Once it is done, the system initialization is completed.
Starting to Use Your Anker SOLIX Home Power Panel
System Brief Introduction
On the main page of the home system, you can view and manage the operating status and data performance of your household storage cycle system. Take note of the following features:
1. Real-time power values of devices within the system, displaying the energy flow through dynamic effects.
2. When configuring the electricity consumption plan for the home system, you can also view the current plan in use.
3. Power data that starts generating when you create the home system. This includes: photovoltaic revenue value, total carbon emissions and energy savings, and overall photovoltaic production.
4. Charts that show historical data trends in four areas: photovoltaic, household electricity, energy storage cycle, and grid electricity consumption, as well as statistics on the proportion of energy flow.
Home Power Panel Plan
Tap [Home Power Panel Plan] on the main page, or >[Home Power Panel Plan]:
1. Set the percentage of electricity that is currently connected to Anker SOLIX F3800 Portable Power Station to use in the electricity plan cycle. After setting, the reserved part of the electricity will not be used in the electricity plan cycle.
2.Self-Consumption Mode: In this mode, solar power will be maximized to achieve the maximum self-consumption of PV power (Note: This mode requires your home to be connected to PV panels in order to operate normally).
- When PV power generation exceeds the household load demand, the excess power will be supplied to Anker SOLIX F3800 Portable Power Station for charging.
- When PV power generation does not meet the demand of household loads, Anker SOLIX F3800 Portable Power Station will replenish the required power until its own power reaches the set cyclic power value.
- When PV panels do not have surplus power to charge Anker SOLIX F3800 Portable Power Station, the power station discharges to reach the set cyclic power value, and then no longer discharges. If it is lower than the set value, it will use utility power to recharge to the set value.
- There are four states: Peak, Secondary Peak, Valley, Secondary Valley. You can set these values for different time periods, including weekdays, weekends, and seasons. The product will charge and discharge according to your instructions during the specified time period.
- Stop all current power consumption plans.
- Set the amount of time in this mode and disaster preparedness reserve power.
- Within 12 hours from the start of the set time period, use photovoltaic and mains power for fast charging without changing the threshold of peak shaving and valley filling.
- Discharge power to your household within the set time period.
![](https://cdn.shopify.com/s/files/1/0493/9834/9974/files/Group_1_1_19f0b189-5b3c-4f99-a0bb-defa092fe4d9.png?v=1710833398)
Firmware Update
To ensure that the system can function properly, you need to regularly check for firmware updates:
1. Check for small red dots and the "Available" icon in the "Firmware Update" section. You can find this in "Settings" on the home system's main page.
2. If there is a firmware version that can be upgraded, click on "Firmware Update" to enter the interface, which will display all devices in the system that need an upgrade.
3. Click on "Update" to start. During the update, ensure that:
- The device is powered on normally and Anker SOLIX F3800 Portable Power Station is not in a low battery state.
- There is a normal connection between devices.
- The device's Wi-Fi has a stable connection.
4. After completing the upgrade of Home Power Panel, the device will automatically restart to ensure it functions properly.
System Test
After making any adjustments to parts of the product, such as changing the connection method or configuration settings, you can perform a system test again via the app to ensure that the system is connected and working normally:
1. Go to Settings on the home page and click System Test.
2. Follow the on-screen instructions to complete the system test. Please note:
- Before performing the system test, disconnect the circuit breaker on the PV side.
- Before performing the system test, ensure that Anker SOLIX F3800 Portable Power Station is connected and the power is in a normal state.
- If there is any abnormality in the system during the test, troubleshoot based on the error message.
![](https://cdn.shopify.com/s/files/1/0493/9834/9974/files/85.png?v=1710813699)
Turning Off, Resetting, or Disconnecting Anker SOLIX Home Power Panel
1. Turning Off Anker SOLIX Home Power Panel
Press the On/Off button for 2 seconds to turn off Home Power Panel.
2. Resetting Anker SOLIX Home Power Panel
If Home Power Panel isn't working correctly, insert a paper clip or pin into the reset hole. If Home Power Panel still doesn't work, please contact support@anker.com.
3. Disconnecting Anker SOLIX F3800 Portable Power Station
Unplug the connection cable between Anker SOLIX Home Power Panel and Anker SOLIX F3800. Please strictly follow the next steps:
① Turn off the main switch of Anker SOLIX Home Power Panel.
② Selectively turn off Breaker 1 or Breaker 2 on the side of Home Power Panel based on the connection to Anker SOLIX F3800.
③ Turn off the main power switch of Anker SOLIX F3800.
④ Confirm that the above three steps have been completed before safely unplugging the connection cable.
4. Using the Emergency Stop
In case of emergency and product maintenance, this button can be manually turned on to cut off the power of the entire system immediately.
Maintenance and Troubleshooting
Troubleshooting
Problems
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Solutions
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Wi-Fi cannot be connected or the connection is unsuccessful.
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Anker SOLIX Home Power Panel upgrade failed.
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System self-test failed.
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Anker SOLIX F3800 Portable Power Station cannot be charged normally.
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Anker SOLIX F3800 Portable Power Station cannot discharge normally.
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。If PV panels are connected and in Self-Generation or Self-Consumption modes, or if PV power is greater than load power, no charging will occur.
。If Super Valley and Storm Guard modes are activated, there will be no charging.
。If neither of the situations above apply, you need to upload the device and app logs and contact customer service personnel to provide the device serial number and email account.
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The backup power port of Anker SOLIX Home Power Panel cannot load normally.
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Safety Instructions
Before using this product, please read this user manual thoroughly to ensure you fully understand its contents. Retain this user manual for future reference.
In this manual and any associated documents, specific terms may be abbreviated or referred to by acronyms for ease of reference. Improper operation of the product could result in serious injury to the user or others, as well as damage to the product or other property.
By utilizing this product, you acknowledge and agree that you have read, understood, and accepted all terms and conditions outlined in this document. Users are solely responsible for their actions and the consequences thereof. Anker expressly disclaims any liability for losses or damages that may arise from the user's failure to operate the product in accordance with the instructions provided in the User Manual.
In accordance with applicable laws and regulations, Anker reserves the right to the final interpretation of this document and all related documents pertaining to the product. The contents of this document are subject to change (including updates, revisions, or discontinuation) without prior notice. For the most recent product information, please visit Anker's official website.
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Please read the instructions in this safety manual carefully before installing, using, and maintaining this product. Anker is not responsible for any problems caused by improper conduct during installation and maintenance procedures.
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When using this product, please ensure you strictly follow the ambient temperature range specified in this user guide.
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Use appropriate personal protective equipment (PPE) and follow safe electrical work practices.
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Anker SOLIX Home Power Panel is designed for indoor use. Make sure the product is installed in a dry and ventilated location.
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Installation personnel need to wear insulating gloves, safety glasses, and rubber-soled shoes. Turn off the main circuit and solar breakers before conducting any setup or maintenance.
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Ensure that circuit breakers of the entire system are off during the wiring process.
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To protect the wires and ensure electrical safety, users need to purchase and install waterproof conduits with appropriate wire lengths.
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Please make sure to use a bolt to secure the hole in the middle of the breaker.
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To ensure electrical safety and extend the service life of electrical appliances, never plug or unplug wires while the power supply is on.
- Make sure to connect live and neutral conductors to the Backup Load Center.
- Before connecting Anker SOLIX F3800, make sure the circuit breaker for the entire system is off.
- When using Anker SOLIX F3800 Portable Power Station for the first time, please ensure its power is below 95% to ensure that the system starts the self-test successfully.
- When conducting repairs, first turn off Anker SOLIX Home Power Panel, followed by turning off the emergency stop, Breaker 1, and Breaker 2. Their power buttons are located on the side.
- Keep this product out of reach of children and pets. Be extra vigilant about potential dangers when children or pets get close to the device.
- Do not disassemble, modify or replace this equipment (including internal and external components). If necessary, please contact qualified professionals or the Anker After-Sales Service Department for handling.
- Avoid impacts, falls, drops, or strong vibrations. In case of severe external shock, turn off the power immediately and stop using the product. Ensure that the product is firmly fixed during transport to avoid vibration and shock.
- Do not stand, tilt, or sit on the product.
- Do not connect this device with damaged cables. The use of damaged cables may affect the normal operation of the device or lead to potential risks.
- Do not insert hands or foreign objects into the ports or ventilation openings.
- If the product accidentally falls into water during use, place it in a safe open area until completely dry. Dry products should not be reused and should be handled correctly according to the "Handling" section below. If the product catches fire, please use fire extinguishers or extinguishing equipment in the following recommended order: water or mist, sand, fire blanket, dry powder, and carbon dioxide fire extinguishers.
- Handle this product with care to prevent damage from tipping. If the product is seriously damaged when tipped over, turn off the power immediately, place the battery in an open area away from flammable materials or people, and dispose of it appropriately in accordance with local laws and regulations.
- The electromagnetic field generated by this product may affect the normal function of medical implants or personal medical equipment, such as pacemakers, cochlear implants, hearing aids, defibrillators, etc. If you are using these medical devices, please consult the medical device manufacturer regarding restrictions on the use of relevant devices to ensure a safe distance between this product and implanted medical devices (such as pacemakers, cochlear implants, hearing aids, defibrillators, etc.).
- After installation, promptly clean up cardboard boxes, foam, plastic, etc.
NOTES
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The four indicators run from right to left if the device is in firmware upgrade status.
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Only Backup mode requires the 12-Circuit Backup Load Center.
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Keep a clear space of 3 ft in front of the main panel for workspace.
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If a solar power system is connected to your home's main panel, the 100A current transformer can be clamped on the wire connected to the solar panel.
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When Anker SOLIX Home Power Panel is connected to two Anker SOLIX F3800 Portable Power Stations, connect an equal number of expansion batteries to each Anker SOLIX F3800 Portable Power Station.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS – This manual contains important instructions for Anker SOLIX Home Power Panel.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
RF Exposure Compliance Statement
This equipment complies with the FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
The following importer is the responsible party. Company Name: Fantasia Trading LLC
Address: 5350 Ontario Mills Pkwy, Suite 100, Ontario, CA 91764 Telephone: +1-800-988-7973
Specifications
Model
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A17B1
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Product Weight
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19 lbs / 8.8 kg
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Product Dimensions
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19.7×13×5.7 in
500×330.2×144.8 mm
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Installation
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Wall
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Warranty
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5 Years
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Rated System Voltage
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120 / 240V AC
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Grid Wiring Area (Input)
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18kW Max, 75A Max, 60Hz, L1+L2+N+PE
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Grid Wiring Area (Output)
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6kW Max (Continuous), 25A Max (Continuous), 60Hz, L1+L2+N+PE
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Overvoltage Protection of Grid Wiring Area
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Phase Voltage:
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Undervoltage Protection of Grid Wiring Area
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Phase Voltage:
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Line Voltage:
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Backup Wiring Area (Output)
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12kW Max (Continuous), 50A Max (Continuous), 60Hz, L1+L2+N+PE
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Power Station 1 Ports (Input)
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6kW Max, 25A Max, 60Hz, L1+L2+N+PE
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Power Station 1 Ports (Output)
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3.8kW Max (Continuous), 15.8A Max (Continuous), 60Hz, L1+L2+N+PE
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Power Station 2 Ports (Input)
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6kW Max (Continuous), 25A Max (Continuous), 60Hz, L1+L2+N+PE
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Power Station 2 Ports (Output)
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3.8kW Max (Continuous), 15.8A Max (Continuous), 60Hz, L1+L2+N+PE
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Power Stations 1 and 2 Ports (Total Output)
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6kW Max (Continuous), 25A Max (Continuous), 60Hz, L1+L2+N+PE
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Power Stations 1 and 2 Ports (Total Input)
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12kW Max (Continuous), 50A Max (Continuous), 60Hz, L1+L2+N+PE
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Output Power Factor Rating
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One Anker SOLIX F3800, (30% Load) 1.9 W Load, PF > 0.96
Two Anker SOLIX F3800s, (60% Load) 3.8kW Load, PF > 0.98 Two Anker SOLIX F3800s, (100% Load) 6kW Load, PF > 0.985
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Nominal Output Voltage (AC)
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120/240V
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Normal Output Frequency
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60Hz
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Normal Temperature Range Operation
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-4°F - 104°F / -20°C - 40°C
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