(PowerCore 5K, Black) A1112
We have discovered that some of the lithium-ion batteries used in our A1112 Anker 321 Power Banks (PowerCore 5K, Black) may pose a fire safety risk due to a manufacturing defect. The lithium-ion battery in the affected power banks can overheat, potentially causing melting of plastic components, smoke and fire hazards.
Although only a small number of batteries may be affected by this issue, out of an abundance of caution, we are reaching out to all customers who purchased the product between March 1, 2023 and June 6, 2024 to begin a Recall program.
Anker has reported this issue to CPSC and is presently working with the recall. If your power bank is verified (based on the SN) as having one of the affacted battery cells, we will send you a new one as a replacement.
You can verify the model of your power bank (Black) by looking at the bottom of it (see image below) and confirm that it reads: Anker 321 Power Bank (PowerCore 5K, Black), Model: A1112.
If you currently own any of the Anker 321 Power Banks, please follow the below steps:
1. Store this device in a safe location.
2. Click here to verify your SN, and if it matches, please continue to fill out your product recall information.
3. Immediately stop using this product. DO NOT throw the power bank into the trash or recycling bin. Please dispose of your device at a facility that accepts lithium batteries (see resources below).
If you have any questions or need further assistance, please contact support@anker.com. We are committed to promptly addressing and resolving any issues you may encounter.
Email: support@anker.com. Please include “Anker 321 Power Bank Recall” in the subject line
Phone: We offer phone support in the following regions. Additional contact details can be found at https://us.anker.com/pages/contact
- United States: (800) 988 7973
- Germany: +49 (0) 69 9579 7960
- United Kingdom: +44 (0) 1604 936 200
We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding, patience, and cooperation.
Please dispose of your device at a facility that accepts lithium batteries in a manner that complies with all applicable local, state, and federal laws, regulations, and guidelines relating to the safe disposal of lithium batteries. Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium-ion batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores. You can call your county or fire department for specific details about how to dispose of the batteries. The below resources are only for your reference.
North America
United States
Local and state ordinances prohibit disposing of this product in regular trash or used battery recycling boxes at retail and home improvement stores. Check with your local municipality or fire department for battery recycling options.
Canada
- - Local Waste Management Facilities: Many cities and towns have waste management facilities that accept hazardous waste, including lithium batteries. You can look up the facilities in your area.
- - Best Buy: Best Buy stores typically accept used batteries for recycling, including lithium batteries. You can visit their website (https://www.bestbuy.ca/en-ca/help/haul-away-and-recycling/battery-and-electronic-recycling-program) for more information.
- - Staples: Staples stores also accept used batteries for recycling. You can visit their website (www.staples.ca/a/content/sustainability) for more information.
Europe
France
https://www.corepile.fr/
United Kingdom
https://www.recyclenow.com/recycling-locator
Netherlands
https://www.legebatterijen.nl/
Spain
https://reducereutilizarecicla.org/reciclaje-baterias-ion-litio/
