Refund Policy

Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Products sold by Anker as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Holiday Returns Policy

Anker has extended the Holiday Returns Policy for 2024.
Orders purchased from Nov 1 to Dec 31 2024 are eligible for return until Jan 31,2025.


Warranty Timeline

Product Standard Warranty Period

The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration.
Power Banks Anker GaNPrime / Prime / Nano / MagGo Power Bank 24 Months
Anker PowerCore Reserve 36 Months
Other 18 Months
Chargers
Anker GaNPrime / AnkerPrime Chargers
Anker 511 Charger (Nano 3, 30W), Anker Nano (30W)—A2337
24 Months
Anker MagGo Wireless Charger Except 737 MagGo Charger
24 Months
Other 18 Months
AC Power Anker GaNPrime / Prime / Nano / MagGo Charging Station 24 Months
Other 18 Months
Hubs and Adapters   18 Months
Cables Anker Micro Cable / Audio Cable / HDMI Cable / Thunderbolt Cable 18 Months
Anker PowerLine II 3-in-1 Cable Lifetime
USB-A to Lightning Cable:
Anker PowerLine / PowerLine+ / PowerLine Select+
18 Months
USB-A to Lightning Cable:
Anker PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III
Anker Premium Double-Braided Nylon
Lifetime
USB-C to Lightning Cable:
Anker PowerLine III Flow / PowerLine Select / PowerLine Select+
18 Months
USB-C to Lightning Cable:
Anker 541 and 542 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to Lightning Cable
24 Months
USB-C to Lightning Cable:
Anker New Nylon / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III
Lifetime
USB-A to USB-C Cable:
Anker 310 and 322 USB-C to USB-C Cable
Anker Bio-Braided Cable
Anker USB-C to Right Angle Cable
24 Months
USB-A to USB-C Cable:
Anker PowerLine Select+
18 Months
USB-A to USB-C Cable:
Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III /Anker Premium Nylon
Lifetime
USB-C to USB-C Cable:
Anker PowerLine III Flow
Anker 515 USB4 Cable
18 Months
USB-C to USB-C Cable:
Anker 765, 543, and 544 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to USB-C Cable
Anker USB-C to Right Angle Cable
24 Months
USB-C to USB-C Cable:
Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / PowerLine Select+
Anker New Nylon
Lifetime
Screen Protector and Case Screen Protector 12 Months
Phone Case 12 Months
Mouse and Keyboard   18 Months
Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers https://www.anker.com/anker-portable-power-station-warranty-policy  
SOLIX X1 Home energy storage system
https://www.anker.com/anker-solix-x1-home-energy-storage-system-warranty-policy  
Roav   12 Months
soundcore https://us.soundcore.com/pages/exchange  
eufy https://us.eufy.com/policies/refund-policy  
Nebula https://us.seenebula.com/policies/refund-policy  
AnkerWork https://us.ankerwork.com/pages/warranty-policy  
AnkerMake https://www.ankermake.com/warranty-policy  




30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.)Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.
  • Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, Anker refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements


Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How to return an item at anker.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.

If you have an Anker account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Anker's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Anker (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • Anker must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.


Valid proof of purchase:

  • Order number from online purchases made through Anker or Anker's authorized resellers
  • Sales invoice
  • Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price


Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Anker quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)


Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers


Anker is not liable for:

  • Loss of data incurred from use of Anker products
  • Returning personal items sent to Anker


When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.

 

Authorized Resellers and Distributors 

Region Official seller Warranty covers purchases from
US eBay.com:
ankerdirect;
anker_outlet_store;eufy_official_store;
Online
US Newegg.com:
Anker Official Store;
Eufy Official Store;
Online
US/CA Aliexpress.com:
ANKER Official Store;
ANKER Officialflagship Store;
EUFY Official Store
Online
US Wish.com:
Ankerdirect
Online
US Costco Next:
Anker
Online
US Google Express:
Anker;
Eufy Official Store;
Online
US Tophatter:
tophatter_Soundcore ;tophatter_eufy;
tophatter_roav;
Online
US Amazon Vendor:
Amazon.com.LLC;
Amazon.com Services ;IncAmazon.com Services LLC;
Online
US BestBuy In store & Online
US Walmart.com:
AnkerDirect;
Online
US Walmart In store & Online
US ABT ELECTRONICS.COM In store & Online
US Adir Intl dba La Curacao In store & Online
US ADORAMA INC In store & Online
US BARNES & NOBLE COLLEGE BOOKSTR In store & Online
US BELK INC In store & Online
US BJ'S WHOLESALE CLUB INC. In store & Online
US BLOOMINGDALES In store & Online
US BRANDSMART In store & Online
US Canal Alarm Devices In store & Online
US Dillard's In store & Online
US DM/Rarewaves In store & Online
US Electronic Express Inc In store & Online
US EMPLOYEE PURCHASE In store & Online
US GamerCandy In store & Online
US GamerCandy Ebay In store & Online
US HEB GROCERY In store & Online
US INMOTION ENTERTAINMENT In store & Online
US JUSTIN MILLER In store & Online
US Kohl's In store & Online
US Nebraska Furniture Mart In store & Online
US OFFICE SAMPLE REQUEST In store & Online
US PIP GAMING & ELECTRONICS In store & Online
US Rakuten Commerce LLC In store & Online
US RYMAX CORP In store & Online
US RYMAX CORP.COM In store & Online
US SHOPHQ In store & Online
US UNBEATABLESALE.COM In store & Online
US Urban Outfitters.com In store & Online
US WAYFAIR In store & Online
US COKeM International (US only) In store & Online
US ADORAMA CAMERA INC In store & Online
US ADVANCED TECHNOLOGY GROUP INC In store & Online
US ALTEX ELECTRONICS LTD In store & Online
US AMERINET CONSULTING LLC In store & Online
US GamerCandy In store & Online
US AUDIO VISUAL INNOVATIONS INC In store & Online
US AZTEK SYSTEMS In store & Online
US BEACH AUDIO INC In store & Online
US BEACH TRADING CO. In store & Online
US BLUE TECH INC In store & Online
US BMROBOT LLC In store & Online
US BRANDSOURCE WAREHOUSE LLC In store & Online
US BZZLINK INC In store & Online
US CAMCOR INC In store & Online
US CANAL ALARM DEVICES INC. In store & Online
US CDW LOGISTICS INC In store & Online
US CE SHOWROOM INC In store & Online
US COMPUCOM SYSTEMS INC In store & Online
US CONTINENTAL RESOURCES INC In store & Online
US DAISY WHEEL RIBBON CO INC In store & Online
US DAKOTA CENTRAL TELECOMMUNICATIONS C In store & Online
US DISRUPT SOURCING LLC In store & Online
US ELECTRONIC CUSTOM DISTRIBUTORS INC In store & Online
US ELECTRONIC SYSTEMS INC In store & Online
US EMGENCE TECHNOLOGIES INC In store & Online
US EMPLOYEE PURCHASE 1 In store & Online
US EN POINTE IT SOLUTIONS In store & Online
US ENCORE TECHNOLOGIES In store & Online
US FCN INC In store & Online
US FORWARD EDGE LLC In store & Online
US FRONTIER TECHNOLOGY LLC In store & Online
US GHA TECHNOLOGIES INC In store & Online
US GLOBAL DATA CENTER INC In store & Online
US GOLDEN STAR TECHNOLOGY INC In store & Online
US GOVCONNECTION INC In store & Online
US GOVERNMENT ACQUISITIONS INC In store & Online
US GOVX INC In store & Online
US INSIGHT DIRECT USA INC In store & Online
US INTELLIGENT VAR TECHNOLOGY In store & Online
US IT OUTLET INC In store & Online
US ITSAVVY LLC In store & Online
US KIENDELEO LLC In store & Online
US KONICA MINOLTA BUSINESS SOLUTION In store & Online
US MAC BUSINESS SOLUTIONS INC In store & Online
US MAGNELL ASSOCIATE INC (VF NEWEGG) In store & Online
US MICROMEM INTERNATIONAL INC In store & Online
US MOMENT INC In store & Online
US MOREDIRECT INC In store & Online
US NETSYNC NETWORK SOLUTIONS In store & Online
US OFFICE DEPOT INC In store & Online
US OUT OF THE CAVE LLC In store & Online
US PARAGON MICRO INC In store & Online
US PC CONNECTION INC In store & Online
US PC LINKS LLC In store & Online
US PCM SALES INC In store & Online
US PCM SALES/TIGER DIRECT In store & Online
US POMEROY TECHNOLOGIES LLC In store & Online
US PURCHASING POWER LLC In store & Online
US SECURITY CAMERA WAREHOUSE INC In store & Online
US SHI INTERNATIONAL CORP In store & Online
US SIMPLY MAC INC In store & Online
US SIRIUS COMPUTER SOLUTIONS INC In store & Online
US SKC COMMUNICATION PRODUCTS LLC In store & Online
US SMALL DOG ELECTRONICS INC In store & Online
US SONIFI SOLUTIONS INC In store & Online
US STANLEY CONVERGENT SECURITY SOL INC In store & Online
US STAPLES CONTRACT & COMMERCIAL LLC In store & Online
US STAPLES INC STAPLES DIRECT In store & Online
US STEREO NORTH In store & Online
US TECHNOLOGY GROUP SOLUTIONS LLC In store & Online
US TECHNOLOGY INTEGRATION GROUP In store & Online
US TELE COMMUNICATION INC In store & Online
US TUSCALOOSA COMPUTER SYSTEMS INC In store & Online
US UNIVERSITY OF MN-DULUTH In store & Online
US WB. MASON COMPANY INC. In store & Online
US ZEBIT INC. In store & Online
US Ingram Micro Inc. In store & Online
US Next Level In store & Online
US Alarm Services LLC In store & Online
US B&H Photo In store & Online
US Costco In store & Online
US BestBuy
or
BestBuy on Amazon
In store & Online
US Target (US only) In store & Online
US Target Plus Online
US Micro Center (US only)IPSG/MICROELECTRONICS INC In store & Online
US Fry's (US only) In store & Online
US AAFES (EXCHANGE(Army & Air Force Exchange Service) In store & Online
US GameStop (US only) In store & Online
US THE KROGER CO./FRED MEYER, INC (US only) In store & Online
US Hammacher Schlemmer (US only) In store & Online
US Drop/Massdrop Online
US Woot In store & Online
US Mediocre Corporation online
US meh.com online
US morningsave.com online
US sidedeal.com online
US Mercatalyst.com online
US Amazon Treasure Truck In store
US Home Depot (US only) In store & Online
US Sam's Club In store & Online
US oculus.com Online
US A.B. Distributing, Inc. In store & Online
US T mobile In store & Online
US Verizon In store & Online
US AT & T In store & Online
US Lowe's Online
US Protempo Limited In store & Online
US Injured Gadget In store
US Synnex / New Age Online & In store
US Touch Of Modern, Inc. Online
US Apple Stores ( A7330HZ1 & T8851GD1/JD2&Y1811) Online & In store
US Apple Stores ( Charging) Online & In store
US Best Buy on Amazon In store & Online
US Lifetogo Online
US Facebook Technologies LLC Online
US Homesafe Security Systems, Inc. T/A HS Tech Group
US
Brainstorm Logistics, LLC
In store
US P.C. Richard
P.C. Richard and Son
In store
US US Cellular In store & Online
US Metro In store & Online
US Crutchfield In store & Online
US Ross In store & Online
US Mercatalyst In store & Online
US Bed Bath & Beyond Online
US Safe Home Security Inc In store & Online
US K-Spider (Custom Charged) In store & Online
US The Gem group In store & Online
US Chewy In store & Online
US Paradies In store & Online
US DAS Companies, Inc. In store & Online
US Zing Manufacture LLC In store & Online
US MatterHakcers In store & Online
US NEXCOM In store & Online
US Alder Holdings LLC/Cove In store & Online
US Dell.com Online
US Gamestop In store & Online
US Grover.com Online
US Bluestem In store & Online
US Kohls In store & Online
US RC Wiley In store & Online
US Barnes & Noble In store & Online
US Meijer In store & Online
US Tractor Supply In store & Online
US Wellbots.com Online
US QVC Online
US HSN (Home Shopping Network) Online
US ABT In store & Online
US B&H In store & Online
US Curacao (aka Adir Intl dba La Curacao) In store & Online
US Nebraska Furniture Mart In store & Online
US ABC Warehouse In store & Online
US Cowboy Maloney's In store & Online
US Howard's In store & Online
US Menards In store & Online
US Beach Camera In store & Online
US Staples In store & Online
US Veyer/OD In store & Online
US ANtOnline In store & Online
US Conn's In store & Online
US Auto Zone In store & Online
CA BestBuy Canada In store & Online
CA Walmart Canada In store & Online
CA Costco Canada In store & Online
CA The Home Depot Canada In store & Online
CA The Source Canada In store & Online
CA The Shopping Channel/Today's Shopping Choice In store & Online
CA Long View Online
CA Canadian Tire In store & Online
CA Canada Computers In store & Online
CA Sportchek In store & Online
CA RobotShop Online
CA Air Miles (AIR MILES Merchandise Rewards) Online
CA NLI Online
CA London Drugs In store
CA CP Rail Online
CA Amazon Vendor:
Amazon.com.ca, Inc.
Online
CA Staples Canada In store & Online
CA Atmosphere In store & Online

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