FAQ
Q1: How do I find my order number on Amazon UK?
1. Sign in to your Amazon account at Amazon.co.uk. 2. Navigate to "Your Orders" by hovering over "Accounts & Lists" in the top-right corner and selecting "Your Orders" from the dropdown menu.3. Locate your order by browsing your order history or using the search bar.4. Find the order number, which is typically formatted like "123-1234567-1234567" and displayed under the order details.
Q2: How do I find my order number on the Anker UK official website?
1. Check your email for the order confirmation sent after your purchase; it includes your order number.2. Visit Anker.com/uk and click on "My Orders" in the upper-right corner to view your order history.3. Identify your order number, which usually appears as "R01234567891."
Q3: Who is eligible to participate in the promotion?
Participants who purchase Anker Prime TB5 Docking Station from either the Anker UK official website or Amazon UK are eligible to take part.
Q4: How do I participate in the promotion?
1. Place an order for Anker Prime TB5 Docking Station on the Anker UK official website or Amazon UK.2. Submit your details between 12:00 AM on 30th April, 2025 and 11:59 PM on 14th May, 2025 (GMT) via the promotion website, providing:a. Order Number (Required)b. Email Address (For prize notifications and delivery updates)c. UK Shipping Address (For Mystery Box delivery)
Q5: How are winners determined?
1. First 30 Orders: Winners are selected based on the earliest order times recorded in Anker's system, aggregated across both the Anker UK Official Website and Amazon UK.2. Eligibility: Only the first 30 participants who submit complete information by the deadline will qualify.3. No Second Drawing: Rankings are strictly based on order time. No second drawing will be held.
Q6: How will I know if I have won?
1. Winner Announcement: A list of winning order numbers will be published on the Anker UK official website notice board after the submission period ends.2. Email Notification: Winners will receive an email notification at the address provided during submission.
Q7: When will the Mystery Boxes be dispatched?
Mystery Boxes will be dispatched within one week following 14th May, 2025.
Q8: Can I exchange or return the Mystery Box?
No. The Mystery Box is a complimentary gift and cannot be exchanged, returned, or modified once received. It holds no cash value.
Q9: Is a UK shipping address required?
Yes. The Mystery Box can only be delivered to valid UK addresses.
Q10: What happens if I fail to submit my information on time?
Failure to submit by 11:59 PM on 21st May, 2025 (GMT) will result in disqualification from the promotion.
Q11: What happens if I provide incorrect information?
Please ensure all information submitted is accurate. Errors may lead to disqualification or delivery issues.
Notes:
1. Anker reserves the right to interpret these terms and conditions at its discretion.2. For further assistance, please contact Anker UK customer support at support@anker.com or call +44 (0) 1604 936 200.